Shipping policy
Last updated: October 3, 2026
SharpCut is operated by 2XA VENTURES LLC. For help with delivery, email contact@sharpcut.co with your order number.
Delivery time
Estimated delivery: 5–8 business days.
Business days are Monday–Friday, excluding public holidays.
Delivery estimates are not a guaranteed arrival date. If a delay affects your order, we will notify you by email with the available update. Your rights to cancel an unshipped delayed order and receive a refund are described below.
Where we deliver
We offer delivery to eligible addresses in the United States. Available delivery methods and charges for your address are displayed at checkout before you pay. If checkout does not offer a delivery option for your address, contact us before ordering.
Shipping charges and your final total
Shipping charges, applicable taxes, and the final order total are disclosed at checkout before payment. The currency is US dollars (USD). We do not add undisclosed shipping charges after you have paid.
Order confirmation and tracking
You receive an order confirmation by email. When your order ships, we email you a tracking number and tracking link. A shipping label can be created before the carrier collects the parcel; the first carrier scan confirms the parcel has entered the carrier's network. Check your spam folder or visit Track Your Order if you cannot find the email.
Correct delivery details
Please review your address and email before placing an order. Contact contact@sharpcut.co promptly if you find an error. We will confirm whether it can be corrected before shipment. We will not assume an address change has been made until we confirm it to you.
If we cannot ship on time
We will notify you promptly, explain the delay, provide a revised shipment date when available, and give you a choice: expressly agree to wait or cancel the affected unshipped item(s) for a full refund. If we cannot fulfill the order or do not receive your consent to a delay, we will cancel the affected unshipped item(s) and refund them instead of keeping your payment indefinitely.
For cancellation of an unshipped order, the refund includes the canceled merchandise and its associated shipping and tax charges. Refunds are made to the original payment method within 7 business days, or sooner where applicable law requires. Your payment provider may need additional time to display the credit.
Delayed, lost, damaged, or missing delivery
If the delivery estimate has passed, tracking stops updating, the parcel arrives damaged, or tracking says delivered but you cannot find it, email us with your order number. We will investigate with the carrier and work with you on an appropriate resolution, including a replacement or refund where appropriate. A carrier tracking status alone does not remove your rights under applicable consumer law.
You do not need to purchase optional shipping insurance to ask us to resolve a delivery problem. Report a damaged parcel or incorrect item as soon as you notice the issue; photos can help us investigate.
Returns and cancellations
You may request a return or size/color exchange within 30 calendar days after delivery, subject to the conditions in our Returns, Refunds & Cancellations Policy. The policy also explains cancellation requests, who pays return shipping, refund amounts, and refund timing.
Contact
contact@sharpcut.co
Monday–Friday; replies within 48 hours on business days.
Seller: 2XA VENTURES LLC, 8206 Louisiana Blvd NE, STE A, Albuquerque, NM 87113, United States.
New Mexico Business ID: 0008029735.
Phone: +1 (206) 813-5026.