Refund policy

Last updated: October 3, 2026

These policies apply to purchases from SharpCut, operated by 2XA VENTURES LLC. Contact contact@sharpcut.co with your order number and the email used at checkout.

30-day returns and exchanges

Request a return or a size/color exchange within 30 calendar days after delivery. You do not need to give a reason for a standard return. The shirt must be in its original condition, with its tags attached, and may be tried on for fit. Items with wear, washing, stains, odors, or damage caused after delivery are not eligible for a change-of-mind return. These conditions do not limit remedies for defective or incorrect goods.

How to return an item

  1. Email contact@sharpcut.co within the 30-day window. Include your order number, the item(s) you want to return, and whether you want a refund or exchange.
  2. We will provide the return instructions. Our support team replies within 48 hours on business days, Monday–Friday.
  3. Send the item within 14 calendar days of receiving the return instructions. Include your order number and keep your proof of shipment. Use a tracked service so the parcel can be located if needed.

Who pays return shipping?

For a change of mind or a size/color exchange, the customer pays return shipping. For an item that arrived defective, damaged, or different from the order, we cover the necessary return shipping costs and send instructions. There is no restocking fee.

Refund amount and timing

For an eligible return, we refund the amount actually paid for the returned item, including the tax attributable to it. For a full-order return, we also refund the cost of the least expensive shipping option originally offered. Any premium shipping upgrade is not refunded for a change-of-mind return. Where a refund results from our failure to fulfill an order or from a defective/incorrect item, applicable delivery charges are also refunded as required.

We process returned-item refunds to the original payment method within 14 calendar days after receiving and inspecting the return. If we cannot approve a return, we explain the reason by email. We send confirmation when a refund is issued; the card issuer or payment provider may need additional time to post it. Email us if a confirmed refund has not appeared so we can help trace it.

Bundle returns

Bundle shirts are returnable under the same conditions. A partial return is refunded using the net amount allocated to the returned shirt(s) on your original order, after the bundle discount. We do not retroactively charge full price for the shirts you keep. Returning an entire 3-shirt bundle refunds its $79.90 merchandise price; returning an entire 5-shirt bundle refunds its $109.90 merchandise price, plus applicable refundable charges.

Exchanges

Exchanges are subject to availability. We send the replacement size or color after receiving the eligible returned item, with no additional shipping charge for the replacement. If the requested replacement is unavailable, we will offer an available option or an eligible refund; we will not substitute a different item without your agreement.

Cancellations and address changes

Email contact@sharpcut.co as soon as possible to request cancellation or an address change. An unshipped order can be canceled without a cancellation fee; a shipped order cannot be recalled and follows the return process above. Contacting us does not itself confirm a change: we will confirm the order status and the action taken. For an approved cancellation before shipment, we refund the canceled merchandise and the associated shipping/tax charges to the original payment method within 7 business days, or sooner if applicable law requires.

Shipment delays, lost parcels, and non-delivery

If we cannot ship within the promised timeframe, we will notify you with a revised date and give you the choice to agree to the delay or cancel the affected unshipped item(s) for a full refund. We will not keep an unshipped order open indefinitely without your consent. If we cannot fulfill the order, we cancel and refund it promptly. See our Shipping & Delivery Policy for delivery details.

If a parcel is lost, tracking shows delivery but you cannot locate it, or delivery is overdue, contact us. We will work with the carrier to investigate and arrange an appropriate replacement or refund when non-delivery is confirmed, subject to applicable consumer protections. You do not have to purchase optional shipping insurance to receive assistance for a delivery problem.

Defective, damaged, or incorrect items

Contact us as soon as you notice an issue, preferably with photos that help us investigate. We respond to these reports within 14 days. We will arrange an appropriate replacement or refund under applicable law. The 30-day change-of-mind window and original-packaging conditions do not remove your legal rights for defective or misdescribed goods.

Questions or disputes

Email contact@sharpcut.co and we will work to resolve the issue. Contacting us is encouraged but does not limit your right to contact your payment provider, dispute a charge, or use any other remedy available under applicable law.

Seller: 2XA VENTURES LLC, 8206 Louisiana Blvd NE, STE A, Albuquerque, NM 87113, United States.

New Mexico Business ID: 0008029735.

Phone: +1 (206) 813-5026.